Ticketing
Setting Up Your Tickets
Create ticket tiers, set prices and quantities, schedule sales windows, and control who can register for your event.
Ticket Tiers
A ticket tier is a category of ticket with its own name, price, quantity limit, and sales schedule. You can create as many tiers as you need for a single event. For example: Early Bird, General Admission, and VIP.
To create a ticket tier:
- Open your event in the dashboard.
- Navigate to the Tickets tab.
- Click Add Ticket Tier and fill in the required fields: title (up to 150 characters), price, quantity (1 to 9,999), and an optional short description (up to 250 characters).
- Optionally set a sales start and end date for this tier using the Advanced options.
- Save the tier.
Each tier is independent. Changing the price or schedule of one tier does not affect any other tier.
Tier status
Each tier has a status: Active (on sale), Paused (hidden from the event page but not deleted), or Ended (sales closed). If you add a public tier to an event that is already live and selling, Lapso will ask you to confirm before making it visible to attendees.
Pricing and Fees
Set the ticket price for each tier when you create it. A platform service fee is added on top of the ticket price at checkout. The fee is visible to attendees before they complete their purchase.
Free events
To offer free tickets, set the ticket price to $0. No service fee is charged on free tickets. Attendees can claim a free ticket without entering payment information.
Sales Schedule
Each ticket tier can have its own sales start and end date. This lets you create staggered release windows, for example:
- Early Bird tier opens today and closes in two weeks.
- General Admission tier opens when Early Bird closes.
- VIP tier is always available until the event.
Before a tier's sales window opens, attendees see the tier on the event page with a "Not yet available" notice and the opening date. After the sales window closes, the tier shows as "Sales closed."
To pause sales on a tier without deleting it, set the end date to a past date. You can re-open it at any time by updating the end date.
Quantity Limits
Set the maximum number of tickets available for each tier. When a tier sells out, it is automatically marked on the event page and no further purchases can be made on that tier.
Other tiers are not affected when one sells out. Attendees can still purchase from any tier with remaining inventory.
Tip
If you do not want a quantity limit on a tier, leave the field blank or set it to a very high number. Lapso will not cap sales until the limit is reached.
Seated Events
For venues with assigned seating (theaters, galas, concerts), you can enable an interactive seat map for your event. Attendees choose their specific seats during checkout before completing their purchase.
To enable a seat map, go to your event settings and look for the seating option. Once enabled, the seat map is displayed during checkout and attendees select from available seats in real time. Reserved seats are held for a short window to prevent double-booking during checkout.
From your organizer dashboard you can view the seat map to see which seats are sold, reserved, or still available.
Access Control
Lapso supports two registration modes that control who can purchase tickets for your event.
Public Registration
The default mode. Anyone with your event link can view the page and purchase available tickets with no approval needed. Use this for open events where attendance is unrestricted.
Email Allowlist
A curated guest-list mode. Instead of buying directly, visitors submit an access request with their email address. You review each request and approve or reject it from your dashboard.
Access requests have three statuses:
- Pending: The request has been submitted and is waiting for your review.
- Approved: You approved the request. The attendee receives a notification and can proceed to purchase a ticket.
- Rejected: You declined the request. The attendee is notified that they were not approved.
You can switch between Public Registration and Email Allowlist at any time from your event settings.
Guest List Management
For Email Allowlist events, you manage your guest list from the access requests section of your event dashboard. You have two ways to add guests:
Manual entry
Enter a guest's email address and set how many tickets they are allowed to purchase (up to 15 per guest). You can approve them immediately or let them submit a request first.
CSV import
Upload a CSV file with one row per guest using the format: email,allowedQuantity. This is the fastest way to load a large guest list.
Each request in the list shows a status badge (Pending or Purchased) and per-row Approve and Reject buttons. Use the Approve All button to approve every pending request at once. Approved guests receive a notification and can return to the event page to purchase.
Manual ticket delivery
For guests who need a ticket delivered directly (for example, comps or walk-ins), use the Confirm Assistance option on an approved request to issue the ticket manually without requiring the guest to complete checkout themselves.
Frequently Asked Questions
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