Finance
Finance and Payouts
View your earnings in real time, add a bank account, and get paid fast, with standard or same-day transfer options.
Balance Overview
The Finance dashboard shows your current balance broken down into three types:
Available Balance
Funds ready for a standard ACH transfer (2 to 3 business days). You can withdraw any amount up to this balance at any time, with a minimum payout of $20.
Pending Balance
Funds currently being processed and not yet available for withdrawal. Revenue settles from Stripe into your available balance automatically. No action needed.
Instant Available Balance
The portion of your available balance eligible for an instant transfer to accounts that support it. A 5% fee applies to instant transfers. This amount may be lower than your total available balance based on your account history and Stripe's eligibility criteria.
Adding a Bank Account
Before you can request a payout, you need to add at least one bank account. To add a bank account:
- Go to Finance in your organizer dashboard.
- Click Add Bank Account.
- Fill in the account form: account holder name, bank name (selected from a list of US banks), an optional nickname, routing number, account number (confirmed twice), account type (Checking or Savings), and whether to set it as your default.
- Save. The account is added immediately and ready for payouts.
You can add multiple bank accounts. The account marked as default receives payouts unless you choose a different one when initiating a transfer.
Important
Routing and account numbers cannot be changed after the account is saved. If you entered them incorrectly, remove the account and add it again with the correct details.
Requesting a Payout
When you have an available balance and a verified bank account, you can request a payout at any time.
Standard ACH Transfer
Funds arrive in 2 to 3 business days. No fee. Minimum payout is $20.
Instant Transfer
Funds arrive the same day, typically within a few hours. A 5% fee applies and is calculated and shown before you confirm. Only the instant available portion of your balance is eligible. Minimum payout is $20.
To request a payout, click Payout on the Finance page, select the transfer type and amount, confirm the destination account, and submit.
Tip
If you need funds quickly before an event to cover production costs, use the instant transfer option as soon as ticket revenue settles into your available balance.
Have a payout need that the dashboard does not cover? Email us at contact@lapso.io and we can help initiate a payout manually.
Payout Status Tracking
Every payout you request moves through the following statuses:
Pending
The payout has been requested and is queued for processing. No action needed.
Processing
The transfer is in progress. Funds have left your Lapso balance and are in transit to your bank.
Paid
The transfer completed successfully. Funds should be in your bank account.
Failed
The transfer could not be completed. The funds are returned to your available balance. Check your bank account details and try again.
Transaction History
The transaction log shows every financial event on your account. Here is what you will see:
- Deposits: Ticket sale revenue settling from Stripe into your Lapso balance. Each deposit corresponds to one or more completed ticket orders.
- Payouts: Transfers you have requested to your bank account, with their current status.
- Refunds: When an attendee is refunded, the refunded amount is deducted from your balance and recorded as a refund transaction.
- Disputes: If an attendee files a chargeback with their bank, a dispute is logged. Disputes show one of three statuses: Open (awaiting response), Won (resolved in your favor), or Lost (resolved against you). Disputed amounts are held pending resolution.
You can filter the transaction log by type and date range to find specific transactions quickly.
Frequently Asked Questions
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