Rewards Program
Attendee Guide
Earn points every time you buy tickets and redeem them for discounts on future events. Here is everything you need to know.
Earning Points
You earn points automatically every time you complete a ticket purchase from an organizer who has a rewards program enabled. There is nothing extra you need to do. If the organizer has rewards turned on, your points are calculated and recorded the moment your payment is confirmed.
How many points you earn depends on two things:
- The organizer's cashback rate: Each organizer sets how generous their program is. A 1% cashback rate means you earn the equivalent of 1 cent in future discounts for every dollar you spend.
- How much you actually pay: Points are earned on the amount you actually pay after any discounts. If you use points for a discount on your current purchase, you earn new points on the reduced total, not the original price.
Example
You buy two $50 tickets ($100 total) from an organizer with a 1% cashback rate. You earn points worth $1.00 in future discounts. If you had also redeemed $5 in points on that purchase, you would earn points on $95 instead of $100, giving you points worth $0.95.
Free or complimentary tickets do not earn points because the purchase amount is $0.
Point Statuses: Pending vs. Available
Points go through two stages before you can spend them:
Pending
When you first earn points, they appear as "pending." The points are real and belong to you, but you cannot spend them yet. Points stay pending until the event has ended plus a 3-day waiting period.
Available
Once the event ends and 3 days have passed, your pending points automatically become "available." Available points can be redeemed for a discount at checkout on future purchases from that same organizer.
Why the waiting period?
The 3-day grace period after an event gives time for any refund requests to be processed. This protects both you and the organizer. It ensures points are only made available for purchases that are fully settled.
Viewing Your Points Balance
You can see your points in several places:
- Your dashboard: Your customer dashboard includes a points balance summary showing your total points value across all organizers.
- At checkout: When purchasing from an organizer you have points with, the checkout page shows your available balance and how many points you can spend.
Redeeming Points at Checkout
When you check out for a ticket purchase, the system checks if you have available points with that organizer. If you do, you are offered the option to apply some or all of your available points as a discount.
How redemption works:
- The checkout page shows your available points and the maximum discount you can apply.
- You choose how many points to redeem (there may be a minimum amount set by the organizer).
- The discount is applied to the ticket price only. Platform service fees are never discounted.
- The discount cannot exceed the ticket price. If your tickets cost $20 and you have points worth $30, you can only apply $20. You keep the remaining $10 for a future purchase.
- You still pay any platform fees in full, even if the entire ticket price is covered by points.
Example
You are buying a $50 ticket. The service fee is $5. You have points available worth $10 in discounts. You choose to redeem $10 worth of points. Your total becomes: $50 ticket - $10 points discount + $5 fee = $45.
What Happens When You Get a Refund
If you receive a refund for an order:
- Points you earned are reversed. A negative adjustment is recorded, effectively removing those earned points from your balance.
- Points you spent are restored. If you redeemed points for a discount on the refunded order, those points are returned to your available balance.
This happens automatically when the refund is processed. You do not need to do anything.
Why Point Numbers Vary Between Organizers
Each organizer chooses how to display points. One might show "You earned 100 points" while another shows "You earned 1 point" for the same dollar value. The numbers look different, but the discount value is always the same.
Edge Cases and Rules
| Scenario | What Happens |
|---|---|
| You buy free tickets | No points are earned (the purchase total is $0). |
| The event has rewards disabled | No points are earned. No redemption is available at checkout for that event. |
| The organizer turns off rewards after you already earned points | Your existing points are kept. You can spend them on other events from that organizer. You just will not earn new points while rewards are off. |
| You try to redeem points on an event with rewards disabled | Redemption is blocked. The checkout will not show the redemption option. |
| The organizer disables their entire rewards program | No earning or redemption on any of their events. Your existing points balance is preserved but not spendable until the program is re-enabled. |
| Your pending points have not become available yet | You can see them but cannot spend them. Wait for the event to end plus 3 days. |
| Two purchases from the same organizer, same event | Each order earns its own points independently. |
Frequently Asked Questions
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